In personal injury law, your intake team isn’t just answering phones. They’re protecting your revenue.
Every missed call or fumbled conversation costs you real money. Yet most Orlando firms are still hiring for intake the same way they did five years ago, even though everything about the role has changed.
What Orlando PI Firms Pay for Intake in 2026
Here’s what the market looks like right now:
Entry-Level Intake: $38,000–$45,000
Basic screening and data capture. Limited impact on conversion.
Mid-Level Intake Specialist: $45,000–$55,000
Better qualification skills. Some influence on retainer signings.
Senior Intake/Lead Role: $55,000–$65,000+
Team coaching. Direct accountability for signed cases.
Looks reasonable on paper. But salary is just the starting point.
The Real Cost Nobody Talks About
Most firms don’t account for:
- Recruiting & turnover – $3,000–$6,000 per hire, plus the time your team spends interviewing
- Training time – 60–90 days before someone is actually productive
- Coverage gaps—nights, weekends, holidays, PTO, sick days
- Lost leads during transitions – Every time someone leaves, cases slip through
- Tech and management overhead – CRM licenses, call tracking, QA monitoring
Add it all up, and you’re easily spending six figures a year for partial coverage and inconsistent performance.
Why More Orlando Firms Are Rethinking Intake Entirely
The firms growing fastest in 2026 aren’t asking, “What should we pay an intake specialist?”
They’re asking, “How many cases are we losing because our intake system isn’t built to perform?”
That shift in thinking is leading more firms to solutions like Stafi Live: a 24/7 legal intake team purpose-built for personal injury law.
What You Get with Stafi Live
True 24/7 coverage – No missed calls. No voicemail black holes.
Trained PI intake specialists – Empathy-driven, retainer-focused conversations
Bilingual support included – Spanish and English, no extra cost
Ongoing coaching & QA – Performance gets better over time, not worse
Predictable monthly cost – No recruiting fees, turnover expenses, or ramp-up losses
It’s not about replacing people. It’s about replacing uncertainty with a system that actually converts.
The Bottom Line
Marketing doesn’t fail. Intake fails.
And when intake fails, growth stalls, no matter how much you’re spending on ads.
If you’re tired of losing cases to bad timing, undertrained staff, or coverage gaps, it’s time to see what structured intake actually looks like.
Talk to Stafi’s intake team: (786) 891-5619, or schedule a discovery call:
Because the firms that win aren’t just answering the phone. They’re converting the call.
